terms-and-conditions

Legal Use and Disclaimer

It is the SOLE RESPONSIBILITY of the buyer to research, adhere to, and conform to all Local, County, State, and Federal laws. By purchasing products from hiddencamdirect.com, or any of our related e-commerce stores (eBay, Amazon, et al.) or channels, Buyer agrees that not to use these products to break any laws, or infringe on the rights of any person or entity.

Buyer further agrees to indemnify and hold harmless hiddencamdirect.com, it’s officers, employees, representatives, owners, suppliers, and manufacturers from any claim, action, liability or suit, arising from the purchase or use of products purchased from this website.

We strive to sell only legal products to legal purchasers. We are not responsible for any purchase or use of our merchandise which is in violation of any applicable law or regulation. We are not responsible to you or any third party for any direct, indirect, special, incidental or consequential damages, arising out of use, misuse or inability to use any of our products.

Our devices may not be used to violate the privacy rights of others. In no way will hiddencamdirect.com nor any of its subsidiaries or partners be held responsible for inappropriate use of these products.

IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.

It is your responsibility to ascertain and comply with all applicable local, state, and federal laws applicable to the purchase or use of our merchandise in your jurisdiction.

By placing an order, you represent that you are of legal age to purchase the product being purchased in your jurisdiction and that you will use the product only in a lawful manner.

Privacy Policy

At hiddencamdirect.com, we are fully committed to protecting your privacy and security. We only use the information you provide us in order to process and fulfill your order. We will never sell, rent, or distribute your personal information to anyone, unless compelled by court order or law enforcement agency.
Please read our complete Privacy Policy here.– https://hiddencamdirect.com/privacy-policy/

Order & Shipping Policy

Order processing process

After receiving your order, we will immediately check the order information and inventory situation. If there are no issues, we will arrange for the warehouse to inspect the products and package them immediately. At the same time, we will contact the logistics company to pick up the package. We will keep track of the package during transportation and can also provide information of tracking to you.

Order processing time:

After receiving the order, our principle is to process it immediately, but you need to consider two situations:

1. If the order is placed on a statutory holiday in the shipping warehouse, it may be postponed;

2. Because we have warehouses all over the world, the warehouses are in contact with you, there may be a time difference in the location you live, and the time you placed your order may be our non working hours, which may result in several hours of delay in processing time (according to your time);

For products with ready-made inventory, we will prepare them for shipment within 12 hours of working hours. Generally, logistics companies will ship them on the same day or the next day. For backorder or pre-order orders, we strive to prepare the products within 72 hours,if we are unable to prepare within 72 hours, we will contact you. If you do not agree with the time limit provided by us, you can cancel the order for free and receive a full refund;

For most countries, we offer two types of routes to choose from: standard and priority. Standard is relatively cheaper, but the delivery time is slightly longer. Priority is faster, but it may also be more expensive. You can choose according to your own needs.

Delivery address:

We are not responsible for the authenticity and validity of the delivery address in the order. If the buyer provides a false or invalid address, resulting in the inability to deliver the goods, all responsibility shall be borne by the buyer. If your address is unconfirmed, we may contact you to verify your address, or may cancel the order, at our discretion.

backorder & Pre-order

Some of our items are occasionally backordered and some of our products need to be pre-ordered.

We make all efforts to inform you if a product is backordered/pre-ordered before you make your purchase.

In the event we discover a product is backordered/pre-order after you have placed an order, we will contact you and let you know the item is backordered/pre-ordered, as well as an estimate of when the product will be available to ship. At this point, Buyer may choose to wait for the item to come back in stock, or cancel the order, with no cancellation penalty.

The principle of warehouse proximity

Although you may choose a warehouse when placing an order, we may consider both distance and timeliness and still send out the products you ordered from different warehouses

DISCREET PACKAGING

All packages shipped from HiddenCamDirect.com are discreetly packaged in a opaque box. The return shipper will show either as “Shipping Department” or “Smart Electronics”, with no indication of the contents inside the package. If you need further discretion, please contact us before placing your order.

SIGNATURE REQUIRED

Please note, ALL ORDERS over $300 are shipped with SIGNATURE REQUIRED service. This means that someone at your address will have to SIGN for the package. If you miss the first delivery attempt, you may be able to pick up the package from your local shipping facility, or have the delivery driver re-attempt delivery.

SALES TAX & CUSTOMS DUTIES & VAT FEE

If there is a consumption tax payment requirement for purchasing goods in your location, you need to handle it yourself (declaration, payment, etc.); If your country requires customs duties or import value-added tax on the purchased goods, you will also need to handle it yourself, and we will not provide customs clearance services

Return & Refund Policy

Return process:

Step 1: Send us an email: [email protected], be sure to provide detailed information in the email, such as order ID, user name, specific questions, photos/videos, etc.

Step 2: Our company will contact you to confirm the issue and conduct an investigation. You need to cooperate.

Step 3: We will arrange for you to return the products that meet the conditions to a specific address.

Step 4: After receiving the product, we will conduct an inspection and confirmation, when we confirm that the product is consistent with the result of the step 2, we will arrange a refund.

Note: The return shipping cost is the responsibility of the buyer.

Under what circumstances can returns be made

RETURNS FOR CREDIT – Due to the unique nature of the items that we offer, our products can often be used for short-term applications or one-time use, and no longer needed or wanted. Because of this, some items are deemed “non-returnable”, unless the product is defective. Items not falling under the “non-returnable” policy are subject to the

following policy:
*After receiving the goods, it was found that there was indeed a hardware malfunction in the product, and within 14 days;
*NOTE: Shipping fees are non-refundable

Return time

The time window for returns is within 14 days after receiving the goods. If it exceeds 14 days but is less than 1 month, an exchange can be applied for. If it exceeds 1 month but is less than 1 year, a free warranty can be applied for. If it exceeds 1 year but is less than 3 years, a repair can be applied for.

Return Responsibility Statement

Our product has accumulated over one million international users over the past decade. Based on our experience and quality inspection level, most users do not know how to install and use it, and it is not because the product has problems. Therefore, if users encounter problems, you should follow the manual and Guidance videos for operation. If it still doesn’t work, you should contact us and we will do our best to assist you to use the product as soon as possible instead of returning it.

We take quality inspection videos of the products before shipment to keep a record. Our database and camera also record the operation and opening behavior of the videos. Therefore, we are aware that in most cases, there are no real problems with the products, and we do not accept returns except for factory issues.

If the packaging you received is damaged, please take photos and send them to us in a timely manner. We will assist in holding the logistics company accountable.

If an item qualified for and received free shipping and is returned for credit or refund, the actual cost of shipping (up to $10) will be deducted from the refund amount, in addition to any applicable restocking fees, as mentioned above.

There are absolutely no returns without prior authorization and an RMA (Return Merchandise Authorization) Number. Any packages received without an RMA# will be refused. Any non-defective authorized returns are subject to a 20% Restocking Fee, unless item is being exchanged for another item in our store, in which case we may waive the restocking fee. Shipping fees are non-refundable.

UNDELIVERABLE/REFUSED PACKAGES – In the event that an order shipped is returned to us due to being undeliverable or by being refused, a $25 returned package processing fee will be imposed, and will be deducted from refund given. Original shipping cost will also be deducted from total refund. If you have any questions about our return/exchange policies, please contact us before purchase. By purchasing from this site, buyer agrees to all policies, including this return policy.

Warranty Policy

For customers who purchase products from us, we provide lifetime free technical support
services.

All products can be replaced free of charge within one month if it is confirmed that there is a malfunction. If users find any product problems within one month after receiving the products, they should contact our after-sales customer service first. We will provide guidance and inspection. If it is confirmed that it is a hardware
malfunction, it can be sent to our designated location for free replacement.We are responsible for the shipping cost of returning the item to the user, and we will compensate for the shipping cost of returning the item to us by attaching a gift of equal value.

All products are guaranteed for free for one year. After receiving the products, if users find any problems with the products, they should first contact our after-sales customer service. We will provide guidance and inspection. If it is confirmed that there is a hardware malfunction, it can be sent to our designated location. After free repair, we will send it back to the user, we are responsible for the shipping cost of returning the item to the user, and we will compensate for the shipping cost of returning the item to us by attaching a gift of equal value.

All products offer a three-year repair service. If users purchase products that have exceeded the warranty period but still have the intention to repair, they can contact us. We can provide repair services at an appropriate cost, and the round-trip shipping cost will be borne by the user.

Site Content and Informtion

The design, configuration, and all site content is copyrighted or licensed to use by HiddenCamdirect.com. Nothing on this site (including, but not limited to site code, product description and text, images and graphics, flash animation, and videos) may be reproduced, republished, framed, or distributed in any manner, online or offline.

We take serious measures to protect our content, and utilize automated and manual copyright detection methods including, but not limited to, digital watermarks and other advanced copyright violation detection methods.

All product descriptions, specifications, and images are based on information provided by recent version, and HiddenCamDirect.com cannot guarantee the accuracy of any of this information. Although we strive to synchronize and update product information with version iterations and upgrades, there may still be delays. As product information and specifications change frequently, we cannot be held responsible for these inaccuracies.

Legal Claims and Disputes

We make all attempts to resolve any disputes that may arise, but in the event that Buyer wishes to pursue a claim, suit, or dispute with HiddenCamDirect.com, Buyer agrees to file suit in Bắc Giang City, Vietnam.

Accessibility Statement

HiddenCamDirect.com is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. HiddenCamDirect.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Products Statement

The products sold on our website are all electronic products that involve audio and video functions, and may not be suitable for people with disabilities in all situations. Please consider carefully before placing an order to purchase.
Feedback We welcome your feedback on the accessibility of HiddenCamDirect.com Please let us know if you encounter accessibility barriers on HiddenCamDirect.com:
E-mail: [email protected]
We try to respond to feedback within 5 business days.